Lately various online business opportunities began to busy running the business players in Indonesia, but unfortunately not the least number of consumers in our country who do not yet fully know an online transaction system. Even today there are still many Indonesian people who do not utilize the internet facilities to the maximum. So do not be surprised if they are unfamiliar with online trading and are less likely to believe with all transactions conducted through the media.
This condition must be one of the major obstacles for online businesses. Because, without the confidence of the consumer, we can be sure if the public interest in online business tends to be low and the turnover of the business acquired will also be reduced. Therefore, before entering the online business is required to pursue a business strategy sharpshooter in building consumer confidence to transact online.
Then, about what steps you can do to build consumer confidence?
Here we inform you five easy tips that you can run to generate trust and comfort of the consumers.
First, provide a rapid and appropriate response. In conducting business online, of course, you are required to move an active and dynamic enough when serving the consumer. Through online media is always active 24 hours non-stop, strive to provide fast and accurate service for your customers. For example, serve purchases online for 24 hours non-stop, answering any questions consumers clearly, to face the customer complaints with a fairly positive response.
Second, offer a fairly easy buying process. Inconvenience consumers against online businesses can arise when they face the buying process is too convoluted. Facing a system that is too complicated, of course, consumers feel less happy with the services that site and prefer to turn to move to another website. For example, just like the online purchasing service which requires prospective customers to mention identity numbers, or credit card number before they buy products in the online store tersebut.transaksi online
Third, use a simple method of payment. So that consumers believe online business you run, you should use a payment system which started familiar in the community. For example, such as cash on delivery (payable when goods are received consumer) or with a bank transfer. Ask consumers to include proof of transfer to buyers who make payments through banks.
Fourth, timely in shipping goods. One of the problems that customers often complained about the delivery process which takes a long time. Such conditions can certainly disappoint the customer, so that the businesses are expected to choose the most reliable shipping services to deliver customer orders products.
Fifth, give consumer demand. In serving the demand of consumers, ensure that you have given them what they want. Maintain the quality of the goods you send and adjusted with the order delivered to consumers. It is important that consumer confidence began to awaken, so that henceforth they did not hesitate to order your product again.
The presence of the confidence of the consumer, the main capital for you to be able to successfully run a business kemejapedia.com. Hopefully these tips online business can provide benefits to readers and help beginners who are interested to pursue business on the internet. Indonesia continues to SMEs advanced and successful greeting.